Support
When you make the decision to build your analytic prowess on ParAccel, you join a team of men and women who are committed to your success.
Dedication.
From the moment you log your case, a dedicated Support Engineer will follow your ticket through until the end, from reception to resolution. That’s dedication.
Escalation.
With your “go to person” on top of every step of the resolution process, they can quickly escalate to a Development Engineer to speed the process, if needed.
Choice.
Depending on mission criticality of your analytics, you can choose the support package that fits your business.
Gold Support
If you’ve selected Gold level support, someone is there for you 24x7, 7 days a week. Your support issue will be assigned to an individual TSE who owns the problem until it’s resolved. Top priority issues have a two hour target for response.
Silver Support
With Silver Support, we provide phone, web and email support Monday to Friday, 6:00am to 6:00pm in the time zone of your registered address. Top priorities issues have a four hour target for response.